1. Refund conditions
Item not shipped: Full refund is available and it will take 1-3 working days to return it to the original location.
The product has been shipped but has not been signed for: You can contact customer service to intercept the return and receive a full refund after return.
The goods have been signed for: If there are quality problems with the goods, you can apply for a return or exchange within 7 days after signing for the goods.
2. Refund is not supported
- Customized products (made according to customer requirements);
- Products that have been used or damaged, affecting secondary sales;
- Products that have exceeded the 7-day return period;
- The customer will be responsible for the international shipping costs incurred for returned shipments due to customer reasons (not quality issues).
3. Refund process
- Contact customer service to explain the reason for the refund;
- Customer service will provide a refund plan after review;
- Return items (if necessary);
- Refunds will be made to the original payment account within 3-7 working days after receiving the returned goods.
4. Refund arrival time
Alipay/WeChat: 3-5 working days; Credit card/PayPal: 5-10 working days; specific bank processing time shall prevail.
5. After-sales contact
If you have any refund issues, please contact the customer service email suyou@cnsuyou.com.
