privacy policy

1. Introduction

CNSUYOU attaches great importance to the protection of your personal information. This privacy policy explains how we collect, use, store and protect your personal information, as well as your related rights.

2. Information we collect

Information you actively provide

• Registration information: name, email, mobile phone number, password;
• Receipt information: consignee’s name, contact number, detailed delivery address, country/region;
• Payment information: payment method, transaction records (we do not store your bank card number, CVV and other sensitive payment information);
• Customer service communication: chat records, pictures and files sent between you and customer service.

Information we collect automatically

• Device information: device model, operating system, browser type, IP address;
• Log information: access time, pages browsed, click records, search keywords;
• Location information: the approximate geographical location obtained after your authorization (used for logistics distribution and localization services);
• Cookies and similar technologies: used to remember your login status, language preferences, and shopping cart contents.

3. How we use your information

We collect your personal information only for the following purposes:

1. Provide core services: account registration, product ordering, payment settlement, logistics and distribution, after-sales service;
2. Improve user experience: personalized recommendations, language translation, page optimization, function improvements;
3. Security: Prevent risks such as fraud, fraudulent orders, account theft, etc. to ensure transaction security;
4. Customer support: reply to your inquiries, handle complaints and return and exchange applications;
5. Compliance requirements: comply with laws and regulations and cooperate with regulatory investigations;
6. Marketing promotion (with your consent): Send notifications about promotional activities, new product launches, etc. You can unsubscribe at any time.

4. Information Sharing and Disclosure

We only share your personal information under the following circumstances:

• Share with logistics service provider: name, phone number, delivery address (only used for delivering goods);
• Share with the payment institution: order amount, transaction number (only used to complete payment);
• Share with customs/tax authorities: provide necessary customs declaration information in accordance with laws and regulations;
• Sharing with affiliated companies: Sharing to the extent necessary to provide integrated services;
• Other sharing with your explicit consent.

We require all third-party recipients to keep your personal information strictly confidential and to take adequate security measures.

5. Information storage and security

Your personal information is stored on a secure server using encrypted transmission (SSL/TLS) and encrypted storage technology.

We take the following security measures to protect your information:

• Data encryption: Sensitive information is encrypted and stored, and the entire transmission is encrypted;
• Access control: Only authorized personnel can access necessary personal information;
• Security audit: Conduct regular security scans and penetration tests;
• Backup and disaster recovery: Data is backed up regularly to prevent accidental loss.

Although we have taken reasonable security measures, the Internet environment is not absolutely secure and we cannot guarantee the absolute security of information.

6. Your Rights

You have the following rights regarding your personal information:

1. Access rights: You can view your personal information in the "Member Center";
2. Right of correction: You can correct inaccurate personal information at any time;
3. Right of deletion: You can request to delete your personal information (except when required to be retained by laws and regulations);
4. Right to withdraw consent: You can withdraw consent previously granted (such as marketing push);
5. The right to cancel your account: You can apply to cancel your account. After cancellation, we will delete or anonymize your information.

If you need to exercise the above rights, please contact us through the customer service email suyou@cnsuyou.com, and we will reply within 15 working days.

7. Cookie Policy

We use cookies and similar technologies to improve your browsing experience. You can manage or delete cookies through your browser settings.

8. Protection of minors

This platform does not provide services to minors under the age of 18. If you are a minor, please use it under the guidance of your guardian.

9. Cross-border data transfer

Because we are a cross-border platform, your information may be transferred to servers outside your country/region for processing. We will ensure that data transfers comply with relevant legal requirements.

10. Updates to Privacy Policy

We may update this privacy policy from time to time. Updates will be announced on the website, and major changes will be notified to you via email.